Frequently asked questions

Steady handles the owner side of property management. OwnerLaunch helps property management companies onboard owners and renew agreements in one professional, consistent process. OwnerProtect gives them an owner protection program, with owner services all year, that they offer under their own brand.

Property management companies, most of them in single-family rentals. Steady works through property managers, not directly with individual owners or residents.

No. OwnerProtect is available only through property management companies that offer it. Ask your property manager, or visit our support page and we’ll help you find the right next step.

Your property manager. Steady doesn’t manage properties or leases, so your property manager is the right first call for rent, repair or lease questions.

OwnerLaunch is Steady’s owner onboarding platform for property management companies. Owners complete your branded application online, provide verification documents, sign your agreement and addenda, and move through renewal in one place, instead of email chains and attachments.

Yes. You upload your own agreement and addenda, then set up your fee schedule, disclosures, insurance requirements and document requests in a template you reuse for each new owner.

Owner bank account details, W-9 information and Additional Insured status on the owner’s policy. If something can’t be verified, your team sees it and can ask the owner for the document.

You build your template once and reuse it for every new owner. We’ll walk through setup for your portfolio in your review.

The time comes back from not chasing. Owners get one link, reminders go out on their own, and your team sees each owner’s status in one place instead of across inboxes.

Tell us which software you use when you book your review, and we’ll show you how OwnerLaunch fits alongside it.

Protection when something goes wrong, including loss-of-rent, legal and re-tenanting, excess pet damage and unauthorized occupant protection, plus owner services all year: listing monitoring, lease compliance monitoring, legislation alerts and quarterly asset reports.

No. OwnerProtect is available only through property management companies that offer it, under the PM company’s brand.

When a lease is already in place, Steady scores the tenant’s ledger on payment history, including on-time payments, late payments and NSFs, to determine whether a unit qualifies.

Claims are filed and tracked online, in the same dashboard your team already uses. Payouts take about two weeks on average.

Availability and how it can be offered vary by state. We’ll confirm the details for your markets in your review.

Our legislative updates provide owners with details on new, pending, and recently passed rental housing legislation. These updates include both State and Federal legislation.

A conversation about how your company wins and keeps owners. We look at your current owner agreement and process, then show where OwnerLaunch and OwnerProtect would fit, if they fit at all.

Owners, broker-owners, directors of operations and owner relationship leads at property management companies. It’s most useful when the person who owns the owner experience is on the call.

Yes, if you can. Your current management agreement, or the onboarding packet you send owners today, lets us talk about your process instead of a generic one. We won’t give legal advice on it. It’s not required to book.

No. It’s for any property management company. Current customers are welcome too, especially if you want to see OwnerLaunch or talk through OwnerProtect.

Yes. OwnerProtect is the new name for the Owner Benefit Package (OBP). If you’re a current customer, you log in and get support the same way you do today.

Use Log in at the top of any page. It takes you to the same portal you use today.

Visit our support page and choose “Current customer,” or email support@steadyrent.com. Your request goes straight to the support team.